Sign Up and Login Problems
• If you can't access your Dashboard, the Forum, or your Training Plan, please make sure you are logged in!
• If you can't login, you might be using the wrong password or username. If you have forgotten your password, use the Forgotten Password feature to retrieve it.
  
• Still no joy? Email admin@endurancenation.us and we'll get on it. 
  
  

Billing
• Please go to the Member Admin Panel to manage your credit card information. We only accept MasterCard and Visa at the present time.
• If you believe you have been billed in error, please contact us immediately.
• Want to cancel your membership? Please visit the Member Admin Panel and you can cancel your subscription from the "Your Payment History" table on the lower right hand part of your screen.
  
  

Privacy and Security
• Read more here.

Your Notifications
• This is your virtual email inside Endurance Nation. It allows you to communicate directly with other members of EN without logging out to enter an email application. Messages sent via the Personal Message Board will only stay inside EN.
  

Uploading Photos
• Please use a real picture of you for your avatar. Funny images and logos aside, nothing really helps to bridge the Internet gap like a real photo of you.
• All members of EN can upload up lots of pictures. These will live on your forum profile page for when people visit. Tasteful photos only please!
• If you want to embed photos into a forum post, you will need to post them in an online service such as Flickr or SmugMug first, then use the link to that photo to embed it into your post.
  
  

Q: I want to purchase an Endurance Nation training plan but have questions about what plan is best for me. What do I do?
A: MEMBERS ONLY: All of your plans, coaching, etc are included in your membership fee. You do not need to purchase training plans. 

A: NON-MEMBERS: Please email admin@endurancenation.us and the coaches will recommend a plan to purchase!

Q: How do I download the training plan(s) I purchased from your Store?
A: If you purchased the training plan in our Store, you will be sent an email with a link to download a zip folder containing the plan as a .pdf, as well as any supporting documentation, links to download additional supporting docs, etc. Please note this is an expiring link -- you'll have 72 hours and 3 attempts to download this file. If unsuccessful, please email admin@endurancenation.us with your purchase receipt and we'll help you out.

Q: If I have questions about my training plan, where do I go?
A: Members -- Please request changes to your plan via the Training Plan Page; Post your questions in the Forums about "This Week / Micro Changes" or "My Season / Macro Changes".
A: Non-Members -- Everything you need to use your training plan is included in the documentation. Still have questions? Follow @TeamEN on Twitter and use the hashtag #ENPlanSupport and we'll get back to you.